Signing In to the App

Updated
  • Updated on Oct 23, 2025
  • Published on Jul 11, 2025
  • 6 minute(s) read
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To sign in to Mobile Capture with a new number:

  • Android:

    1. Open Google Play Store on your mobile device.

    2. Tap the Search tab.

    3. Enter Mobile Capture in the Search bar.

    4. Tap Install.
      Mobile Capture app overview with features and installation button highlighted. 
      The app downloads and installs on your mobile device.

    5. Tap Open.

  • iOS

    1. Open App Store on your mobile device.

    2. Tap the Search tab.

    3. Enter Mobile Capture in the Search bar.

    4. Tap GET.
      Screenshots of Mobile Capture app features with highlighted options for messaging and sharing.
      The app downloads to your mobile device.

    5.  Tap Install.

      The app installs on your mobile device

    6. After the app installs, tap the icon to open to the app.

Note

On an iOS device, the app prompts you to enable notification permissions. Tap Allow to enable this permission. The permission is essential for the app to send you alerts and notifications when you receive messages or calls on Mobile Capture.

TeleMessage app prompts user to allow notifications after entering phone number.

To sign in to Mobile Capture with a new number:

  1. Enter your mobile number in the provided field. The country code is automatically picked based on your location.

  2. Tap Signup.
    iOS

    TeleMessage sign-up screen requesting country code and phone number confirmation.

    Android

    TeleMessage sign-up screen requesting phone number and providing terms agreement.

  3.  You will receive an SMS with a one-time activation code. Enter the code in the provided field and tap Activate.

    Important

    • The one-time activation code expires in 00:01:55.

    • If you do not receive the activation code, tap Call Me to send an automated email message to the Smarsh support team. They will assist you in resolving the issue.

    This completes the sign-up procedure.

    A pop-up with the heading Incoming Calls and Messages in Sleep Mode Settings is displayed.

  4. Turn off battery optimization to receive messages and calls in sleep mode.

    1. Tap GO TO SETTINGS.

    2. In the Optimize battery usage screen, tap the drop-down and select All.

    3. Search the Mobile Capture app.

    4. Turn-off battery optimization for Mobile Capture.

      Note

      • Tap READ MORE to know more on background settings.

      • Tap DON'T ASK ME AGAIN if you have already removed background restrictions for the app.

      Instructions for managing incoming calls and messages in sleep mode settings.
      A pop-up is displayed asking you to allow the app to use your contact name. Tap Yes to enable this permission. This permission is essential for the app to archive your messages and calls to your organization's storage repository.
      You can revoke this permission at any time from the app settings.

      A pop-up is displayed asking you to allow the app to access your contact list. Tap Allow to enable this permission. This permission is essential to send messages from the app, see which of your contacts is using Mobile Capture and their display name.

      You can revoke this permission at any time from the app settings.

                         iOS

      Permission request for TeleMessage to access your contacts for messaging purposes.

                      Android

      Prompt asking for permission to allow TeleMessage access to contacts.

      A pop-up is displayed asking you to allow the app to use your contact name. Tap Yes to enable this permission. This permission is essential for the app to archive your messages and calls to your organization's storage repository.

      You can revoke this permission at any time from the app settings. 

      iOS

      Android

      A pop-up is displayed asking you to allow the app to access your contact list. Tap Allow to enable this permission. This permission is essential to send messages from the app, see which of your contacts is using Mobile Capture and their display name.  
      You can revoke this permission at any time from the app settings.

      iOS

      Android

Sign In to an Existing Account

An administrator onboards employees to Mobile Capture with their enterprise numbers. If you are an administrator, contact your Smarsh representative to onboard your employees.

The enterprise number can be dedicated to a specific country or used worldwide. If the enterprise number can be used word wide, it is considered an international number and can be used for countries that don’t have a dedicated number.

After an employee is onboarded to Mobile Capture, the employee receives an email with their account information. The email contains the enterprise number configured for the employee.

Sign In on iOS Devices

  1. Open App Store on your mobile device.

  2. Tap the Search tab.

  3. Enter Mobile Capture in the Search bar.

  4. Tap GET.
    Mobile Capture app page showing screenshots and download button for users.
    The app downloads to your mobile device.
    App store search results for Mobile Capture and Datascape Mobile Capture applications.

  5. Tap Install.
    Mobile Capture app details with installation option and account information displayed.

  6. After the app installs, tap the icon to open to the app.
    MobileCapture app highlighted on a smartphone home screen among various applications.

  7. Allow the Notifications permission to receive notifications from the app.
    Sign-up screen requesting phone number and notification permissions on a mobile device.

  8. Enter your mobile number to verify your number and register your device. An SMS with an activation PIN is sent to your mobile number.

    Note

    You should register with your mobile number even if your account has an enterprise number.

    Sign up screen requesting phone number verification for account creation process.

  9. Enter the activation PIN received and click Next.
    Screen displaying activation code entry for user verification via SMS.

  10. If you have backed up your previous chats in iCloud, you are prompted to restore them during the sign-in process. Tap Restore or Skip.

  11. The application prompts that an enterprise number is allocated and enabled for your account by the administrator. Tap OK.
    Backup found with enterprise number enabled by the company administrator for restoration.

  12. The application requests access to your phone's microphone to make calls. Allow this permission.
    A prompt requesting microphone access for making calls and sharing voice messages.

    You have successfully activated Mobile Capture on your iOS phone. The Chat window on the application is displayed. You are now all set to use the application to send and receive SMS, media, and calls.

Sign In on Android Devices

  1. Open Google Play Store on your mobile device.

  2. Tap the Search tab.

  3. Enter Mobile Capture in the Search bar.

  4. Tap Install.
    Mobile Capture app installation screen with highlighted install button and suggested apps.
    The app downloads and installs on your mobile device.

  5. Tap Open.
    Mobile Capture app interface showing options to open and related search results.

  6. Enter your mobile number and tap Sign Up.
    Phone number input screen for user sign-up with options to cancel or proceed.
    An SMS with a one-time activation code is sent to your mobile number. If you do not receive the SMS, tap Call Me to receive the activation code through a phone call.

  7. Enter the activation code and tap Activate.
    Input screen for activation code with options to call or activate.

  8. The application requests access to the following. You must allow these permissions:

    • Access to your address book data to read your contacts' names.

    • Access to photos, media, and files.

    • Permission to archive messages and calls to your company's archive.

    • Permission to enable display over other apps.

  9. If you have backed up your previous chats to a Google Drive account, you are prompted to restore them during the sign-in process.

    • To restore your previous messages:

      1. Select your Google account.

      2. Allow the app to access photos, media, and files.

      3. Tap RESTORE.

    • Tap SKIP to not restore the messages.

Important

Ensure that the battery optimization for the app is set to OFF. If turned ON, incoming calls and messages will not work when your mobile phone is in sleep mode.

You have successfully activated Mobile Capture on your Android phone. You are now all set to use the application to send and receive SMS, media, and calls. Click Start Messaging and the Chat window on the application is displayed.

TeleMessage app congratulates users and prompts to start messaging colleagues. 

Sign in Using Single Sign-on (SSO)

You can sign in to Mobile Capture using SSO.

iOS

  1. Open App Store on your mobile device.

  2. Tap the Search tab.

  3. Enter Mobile Capture in the Search bar.

  4. Tap GET.
    Mobile Capture app interface showcasing features and download option on an app store.
    The app downloads to your mobile device.
    App store search results for Mobile Capture and Datascape Mobile Capture applications.

  5. Tap Install.
    App Store page for Mobile Capture with installation option and account details displayed.
    The app installs on your mobile device.

  6. After the app installs, tap the icon to open to the app.
    MobileCapture app highlighted on an iPhone home screen among other applications.

  7. Allow the Notifications permission to receive notifications from the app.
     

  8. Enter your mobile number to verify your number to register your device and click Next. An SMS with an activation PIN is sent to your mobile number.

    Note

    You should register with your mobile number even if your account has an enterprise number

    Sign up screen requesting phone number and notification permissions on a mobile device.

  9. Enter the activation PIN received and click Next.
    Sign up screen requesting phone number and country code for account creation.

  10. If you have backed up your previous chats in iCloud, you are prompted to restore them during the sign-in process. Tap Restore or Skip.

  11. The application prompts that an enterprise number is allocated and enabled for your account by the administrator. Tap OK.
    Backup found notification with enterprise number details and restoration instructions.

  12. The application requests access to your phone's microphone to make calls. Allow this permission.
    A prompt requesting microphone access for making calls and sharing voice messages.

  13. The application requests access to your contacts Allow this permission.

  14. Enter your Microsoft email address and click Next.
    Microsoft sign-in page with fields for email, phone, or Skype and navigation buttons.

  15. Enter your password and click Sign in.
    Microsoft sign-in page prompting for password with options for remembering account.


Android

  1. Open Google Play Store on your mobile device.

  2. Tap the Search tab.

  3. Enter Mobile Capture in the Search bar.

  4. Tap Install.
    Mobile Capture app installation option highlighted on a mobile device screen.
    The app downloads and installs on your mobile device.

  5. Tap Open.
    Mobile Capture app interface showing installation status and related search suggestions.

  6. Enter your mobile number and tap Sign Up.
    Phone number input screen with options to sign up or cancel registration.
    An SMS with a one-time activation code is sent to your mobile number. If you do not receive the SMS, tap Call Me to receive the activation code through a phone call.

  7. Enter the activation code and tap Activate.
    Input screen for activation code with options to call or activate.

  8. If you have backed up your previous chats to a Google Drive account, you are prompted to restore them during the sign-in process.

    • To restore your previous messages:

      1. Select your Google account.

      2. Allow the app to access photos, media, and files.

      3. Tap RESTORE.

    • Tap SKIP to not restore the messages.
      Backup screen with options to sign in, restore, or skip the process.

  9. The application requests access to the following. You must allow these permissions:

    • Access to your address book data to read your contacts' names.

    • Access to photos, media, and files.

  10. Enter your Microsoft email address and click Next.
    Microsoft sign-in page requesting email, phone, or Skype for account access.

  11. Enter your password and click Sign in.
    Microsoft sign-in page requesting password for user account access.

  12. The application requests access to the following. You must allow these permissions:

    1. Permission to archive messages and calls to your company's archive.

    2. Permission to enable display over other apps.

You have successfully activated Mobile Capture on your Android phone using SSO. You are now all set to use the application to send and receive SMS, media, and calls.