Understanding the Capture Mobile App

  • Published on Feb 6, 2026
  • 1 minute(s) read
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Capture Mobile and WhatsApp Business communications are managed through the Capture Mobile app. Based on the configurations for your organization, you will see communication options for WhatsApp, Capture Mobile, or both.

This topic highlights how the app experience varies based on your configuration.

Messaging

Configuration

Details

App Screen

Capture Mobile

The Icon representing a chat feature with a plus sign for adding messages. (Compose Message) button displays the different messaging options in Capture Mobile:

  • New Contact to create a new contact.

  • New Group to create a group chat.

  • New Broadcast to create a new broadcast.

Interface for creating a new message with options for contacts and groups.

WhatsApp Business

Clicking the Icon representing a chat feature with a plus sign for adding messages. (Compose Message) button displays the New WhatsApp screen to start a conversation.

WhatsApp interface showing option to add a new contact with input field.

Capture Mobile and WhatsApp Business

Clicking the Icon representing a chat feature with a plus sign for adding messages. (Compose Message) button displays two options:

  • New Message for Capture Mobile messaging.

  • New WhatsApp for WhatsApp Business messaging.

Chat interface displaying options for new messages and no conversations available.

Chats Screen

Configuration

Details

App Screen

Capture Mobile

The Chats screen lists conversations with the most recent conversation at the top.

There is no additional callout indicating that a message is a Capture Mobile conversation.

Chat interface displaying a message asking, 'How have you been?' from a contact.

WhatsApp Business

The Chats screen lists conversations with the most recent conversation at the top.

There is no additional callout indicating that a message is a WhatsApp Business conversation.

Chat interface displaying a message from Chaitanya to Rodney Mull.

Capture Mobile and WhatsApp Business

The Chats screen lists conversations with the most recent conversation at the top.

An additional icon differentiates the WhatsApp Business and Capture Mobile conversations.

  • A speech bubble icon representing communication or messaging features in an application. indicates a Capture Mobile conversation.

  • WhatsApp logo representing messaging and communication applications for users. indicates a WhatsApp Business conversation.

Chat interface displaying messages from two users with timestamps and profile icons.

Calls

Configuration

Description

App Screen

Capture Mobile

The Calls icon is displayed on the Home page of the app if the user has voice calls enabled.

Chat interface showing a message and highlighted calls option at the bottom.

WhatsApp Business

WhatsApp Business does not support calls.

Capture Mobile and WhatsApp Business

The Calls icon is displayed on the Home page of the app if the user has voice calls enabled.

Chat interface showing a message and highlighted calls option at the bottom.

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