WhatsApp Business communications are managed through the Capture Mobile app. For more information about the differences between WhatsApp Business and Capture Mobile communications in the app, see Understanding the Capture Mobile App.
Prerequisites
Before installing the Capture Mobile app, ensure the following:
Your organization’s WhatsApp Business Account (WABA) is in the Connected status.
Users are registered under a Pro Manager on the Capture Mobile server.
Each user is assigned to an archive plan.
Each user has a unique phone number to receive the verification code during installation.
Each user has a registered and unique email address in the system.
WhatsApp API access is enabled for the user.