Before you begin creating your organization’s WhatsApp Business Account, ensure the following mandatory requirements are met.
Important
Without these, the WhatsApp Business Account cannot be connected to Capture Mobile.
Your organization has a Facebook account.
Your organization has a legitimate phone number.
The phone number must be able to receive messages from Meta for validation.
The phone number must be connected to your organization’s WhatsApp Business account.
This number is unique to your organization’s WhatsApp Business Account and is referred to as the Company Enterprise Number (CEN), which is used to send and receive messages with customers.
The phone number must not be connected to any other WhatsApp service. A single phone number can only be associated with one WhatsApp service at any given time, as Meta identifies each WhatsApp service with its registered phone number.
If your organization does not have a phone number, you can purchase an enterprise number from Smarsh. Contact your account executive for details.
Your organization has a valid credit card that can be used to make payments to Meta.
The credit card must be added to your organization’s WhatsApp Business account.
The WhatsApp Business Platform uses a per-template pricing model.
Meta accepts payment only through Visa and MasterCard credit cards.
Other cards such as American Express are not accepted.
All users using WhatsApp Business have a unique email address, as an email address is mandatory to identify the user in the archive.