Smarsh has introduced several key security enhancements in Signal Capture for Android and iOS. These security enhancements reinforce data protection, mitigate cybersecurity risks, and further align with industry-standards. The current version of the application is not compatible with the new security enhancements. As a result, you are required to upgrade to the latest version of the application at the earliest. The upgrade ensure there is no data loss and all chat history is retained.
Important
Upgrading the application to include the new security enhancements is a one-time action. All future upgrades or installations follow the standard procedure outlined in the product documentation.
Users who do not upgrade to the latest version of the app may experience unexpected behavior, as the current version is not aligned with the updated security policy.
If users are cannot receive SMS or email messages at the address registered with Capture Mobile, administrators must contact Smarsh Support before deploying the latest version of the app.
About This Document
This document describes the procedure to upgrade Signal Capture for Android and iOS to include the latest security enhancements.
Video
This video demonstrates how to upgrade Signal Capture.
Upgrading to the Latest Version
When the new version of Signal Capture with the latest security enhancements is released, all existing users are automatically logged out of the application and prompted to reauthenticate. To log in to the app and reauthenticate:
Do not uninstall the app.
Upgrade to the latest version of the app through the embedded link or through the company's MDM according to your company's distribution method.
Upgrading Signal Capture on iOS
According to your company's distribution method, you can download the latest app version from the Appstore Private link or through your company's MDM.
When you open the current version of the app on your device:
The following screen is displayed:
Close the app and upgrade to the latest version.
To upgrade through the AppStore Private Link:
Tap the link received from your administrator.
Tap Update.
The Signal Capture application installs on your phone. You can monitor progress on iPhone’s home screen.After the installation is complete, tap the Signal Capture (TM SGNL) icon to launch the updated version of the application.
The Verification Code screen appears.
You will receive the verification code as an email or SMS based on the admin settings for your organization. The one-time PIN is a random 8-character alphanumeric containing numbers, and upper and lower-case letters.Note
The verification code is valid for only a few minutes.
Sample email with one-time PIN:
Sample SMS with one-time PIN:
Enter the verification code and tap Submit.
You can copy-paste the verification code from the email or SMS.
The app opens with all your chat history allowing you to continue conversations.
Important
Smarsh recommends that you keep the app open in the foreground for at least 10 minutes after upgrading to the latest version. After 10 minutes, do not force close the app, but allow it to run in the background.
Upgrading Signal Capture on Android
According to your company's distribution method, you can download the latest app version in one of the following ways:
Through your company's MDM for the Google Enterprise Private Store version.
By using the .apk file provided by your company admin.
When you open the current version of the app on your device:
The following screen is displayed:
Close the app and upgrade to the latest version.
To upgrade:
Tap the link received from your administrator.
The Verify Account screen appears.
Tap Resend one-time PIN.
You will receive the one-time PIN as an email or SMS based on the admin settings for your organization. The one-time PIN is a random 8-character alphanumeric containing numbers, and upper and lower-case letters.Note
The verification code is valid for only a few minutes.
Sample email with one-time PIN:
Sample SMS with one-time PIN:
Enter the one-time PIN and tap Activate.
You can copy-paste the verification code from the email or SMS.
The app opens with all your chat history allowing you to continue conversations.
Important
Smarsh recommends that you keep the app open in the foreground for at least 10 minutes after upgrading to the latest version. After 10 minutes, do not force close the app, but allow it to run in the background.