Overview
Smarsh has introduced several key security enhancements in WhatsApp Phone Capture for Android and iOS. These security enhancements reinforce data protection, mitigate cybersecurity risks, and further align with industry-standards. The current version of the application is not compatible with the new security enhancements. As a result, you are required to upgrade to the latest version of the application at the earliest. The upgrade ensure there is no data loss and all chat history is retained.
Important
Upgrading the application to include the new security enhancements is a one-time action. All future upgrades or installations follow the standard procedure outlined in the product documentation.
Users who do not upgrade to the latest version of the app may experience unexpected behavior, as the current version is not aligned with the updated security policy.
If users are cannot receive SMS or email messages at the address registered with Capture Mobile, administrators must contact Smarsh Support before deploying the latest version of the app.
About This Document
This document describes the procedure to upgrade WhatsApp Phone Capture for Android and iOS to include the latest security enhancements.
Video
The following videos demonstrate how to upgrade WhatsApp Phone Capture:
Upgrading to the Latest Version
When the new version of WhatsApp Phone Capture with the latest security enhancements is released, existing users must manually upgrade to the latest version.
Upgrading WhatsApp Phone Capture on iOS
According to your company's distribution method, you can download the latest app version from the Appstore Private link or through your company's MDM.
To upgrade through the AppStore Private Link:
Tap the link received from your administrator.
Tap Update.
After the installation is complete, tap the WhatsApp Phone Capture (TM WPA) icon to launch the updated version of the application.
The Account Verification pop-up appears.
Tap OK.
Enter you phone number and tap Next.
You will receive the verification code as an email or SMS based on the admin settings for your organization. The verification code is a random 8-character alphanumeric containing numbers, and upper and lower-case letters.Note
The verification code is valid for only a few minutes.
Sample email with verification code:
Sample SMS with verification code:
In the Enter Verification Code pop-up, enter the verification code or One Time Pin (OTP).
You can copy-paste the verification code from the email or SMS.
Tap Submit.
You are prompted to reopen the app.
Tap OK.
Close and reopen the app.
You are prompted to enter your WhatsApp Phone Capture profile name.Enter your profile name and tap Done.
The app opens with all your chat history allowing you to continue conversations.
Important
Smarsh recommends that you keep the app open in the foreground for at least 10 minutes after upgrading to the latest version. After 10 minutes, do not force close the app, but allow it to run in the background.
Upgrading WhatsApp Phone Capture on Android
According to your company's distribution method, you can download the latest app version in one of the following ways:
Through your company's MDM for the Google Enterprise Private Store version.
By using the .apk file provided by your company admin.
To upgrade:
Tap the link received from your administrator.
You are redirected to the download page.Tap DOWNLOAD.
The .apk file downloads.In the Downloads folder, tap the downloaded .apk file.
Tap Update.
The application installs.Tap OPEN to open the updated version of the app.
The Enter Verification Code pop-up appears.
You will receive the verification code as an email or SMS based on the admin settings for your organization. The verification code is a random 8-character alphanumeric containing numbers, and upper and lower-case letters.Note
The verification code is valid for only a few minutes.
Sample email with verification code:
Sample SMS with verification code:
Note
If the verification code expires before you enter it, tap Resend One-Time PIN to receive another code.
Enter the verification code and tap Submit.
You can copy-paste the verification code from the email or SMS.
You are prompted to reopen the app.
Tap OK.
Close and reopen the app.
The app opens with all your chat history allowing you to continue conversations.
Important
Smarsh recommends that you keep the app open in the foreground for at least 10 minutes after upgrading to the latest version. After 10 minutes, do not force close the app, but allow it to run in the background.