Verifying User Accounts

Applicable to End Users

Before adding external contacts, the user's account name must be verified as their real name.

Important Notice for Users in the US and France

To verify your identity and access the app, you must temporarily select a country other than the United States or France in the Region section (for example, select Canada instead of the United States, or Switzerland instead of France). After completing the verification process, you can switch back to your actual location (United States or France).

If you select the United States or France from the Region dropdown, your identity verification process will be blocked. You will not be able to use your current mobile number to complete the verification required for chatting with WeChat users or contacts outside your organization.

Verifying Mainland China, Hong Kong, Macao, and Taiwan Accounts

To verify mainland China, Hong Kong, Macao, and Taiwan accounts:

1. Open the WeCom mobile application.

2. Navigate to the Me screen and tap the account name area. 
   

3. Tap Name. 
   

4. Check for a verification indication next to Identity Verification. If it is already verified, you can proceed to the next step. 
   

5. If your account name is not verified, a Not verified status will be displayed. Tap it. 
   

6. Enter your name as it appears on your real-life identity card and tap Verify. 
   

7. Expand the following sections based on your preferences:
   

   Mainland China Users

   If you are a Mainland China user, enter your ID card number and tap Next.

   

   Hong Kong, Macao, Taiwan, and Overseas Users

   If you are a Hong Kong, Macao, Taiwan, and overseas user:

   1. Click Identity Verification and tap Next.
      

      Note

      If the Identity verification section is not visible on your screen, follow these steps to change your account region setting to one that supports overseas user verification:

      1. Navigate to Me in the WeCom mobile application.

      2. Select Settings.

      3. Choose Account.

      4. Tap Region.

      5. Change the region setting to a different one that supports overseas user verification.

   2. Click Select corresponding to country/region and select your Country.

   3. Upload a picture of your valid ID card by tapping the camera icon corresponding to ID Certificates.

   4. Upload a picture of your mobile phone bill or credit card statement by tapping the camera icon corresponding to Mobile Phone/Credit Card Statement. 
      

   5. Click Submit.

   The account verification process is initiated. Once complete, a notification will be sent to the user's Team thread within the WeCom mobile application.