Applicable to End Users
You can send messages to any contact in their address book that contains a phone number. For recipients without the application, the message is delivered as an SMS.
You can send messages to a single recipient or multiple recipients. When sending to multiple recipients, you can select between creating a new chat group or sending the message as a broadcast message.
To send a message:
Tap the New Chat
icon.Select from one of the following options to send a message:
New Contact
New Group. For more information about groups, see Managing Groups.
New Broadcast. For more information about broadcasts, see Managing Broadcasts
iOS Android
Type your message and tap the Send icon.
Options to Send a Message
You can send a message in any of the following ways.
Open a New Message Window
This option is ideal when you want to send messages to multiple recipients who do not have an existing chat thread.
Tap the New Chat icon to open a new message window.
Type the message.
Add recipients.
Tap the Send icon.
Open an Existing Thread to Send a Message
This option is useful when you have an ongoing conversation with a particular recipient.
Open an existing chat conversation. The messages are displayed in thread view.
Type the message.
Tap the Send icon.
Search for a Chat
In this option, you can search for existing conversation threads, contacts, or groups to send a message.
In the CHATS screen, type some characters in the search bar.
All chat conversations, contacts, and groups that match the entered characters are listed.
iOS Android
Select a conversation thread, contact, or group to send a message.
Type the message.
Tap the Send icon.