Smarsh has introduced several key security enhancements in Android Capture. These security enhancements reinforce data protection, mitigate cybersecurity risks, and further align with industry-standards. The current version of the application is not compatible with the new security enhancements. As a result, you are required to upgrade to the latest version of the application at the earliest. The upgrade ensure there is no data loss and all chat history is retained.
Important
Upgrading the application to include the new security enhancements is a one-time action. All future upgrades or installations follow the standard procedure outlined in the product documentation.
Users who do not upgrade to the latest version of the app may experience unexpected behavior, as the current version is not aligned with the updated security policy.
If users cannot receive SMS or email messages at the address registered with Capture Mobile, administrators must contact Smarsh Support before deploying the latest version of the app.
About This Document
This document describes the procedure to upgrade Android Capture to include the latest security enhancements.
Video
This video demonstrates how to upgrade Android Capture.
Upgrading to the Latest Version
When the new version of Android Capture with the latest security enhancements is released, all existing users are automatically logged out of the application and prompted to reauthenticate. To log in to the app and reauthenticate:
Do not uninstall the app.
Upgrade to the latest version of the app through the public store or through the company's MDM according to your company's distribution method.
According to your company's distribution method, you can download the latest app version in one of the following ways:
Through your company's MDM for the Google Enterprise Private Store version.
Through Google Play store
When you open the current version of the app on your device:
The following screen is displayed:
Close the app and upgrade to the latest version.
To upgrade:
Open the Android Capture app on the Google Play Store, and tap Update.
The Verify Account screen appears.
Tap Resend one-time PIN.
You will receive the one-time PIN as an email or SMS based on the admin settings for your organization. The one-time PIN is a random 8-character alphanumeric containing numbers, and upper and lower-case letters.Note
The verification code is valid for a few minutes, so ensure to enter it before it expires.
Once the user taps the Resend one-time PIN button, the button is greyed out. If a wrong or expired OTP is entered, the user must wait until the button is enabled again.
Sample email with one-time PIN:
Sample SMS with one-time PIN:
Enter the one-time PIN and tap Activate.
You can copy-paste the verification code from the email or SMS.
You are prompted to grant permissions.Grant the required permissions to proceed.
The app opens with all your chat history allowing you to continue conversations.
Important
Smarsh recommends that you keep the app open in the foreground for at least 10 minutes after upgrading to the latest version. After 10 minutes, do not force close the app, but allow it to run in the background.