Applicable to End Users
You can tap the contact name in a conversation thread to access the Chat Info screen.
Chat Info in iOS
In iOS devices, tap the contact name in a conversation to access the contact information. In this screen, you can:
Start a chat with that contact
Make a call to that contact
Email that contact
.jpeg?sv=2022-11-02&spr=https&st=2026-05-04T21%3A52%3A55Z&se=2026-05-04T22%3A03%3A55Z&sr=c&sp=r&sig=ReI7QjxoYGEud9bcJHx6VNp94PEcaVEtNl295cgUt%2Bg%3D)
Chat Info on Android
In Android devices, tap the contact name in a conversation to access Chat Info. In this screen, you can:
Start a chat or make a call
Lock chat: Prevents the thread from being deleted. Selected messages can be deleted.
Mute chat: Mute chat notifications.
Custom Ringtone: Select the ringtone for the thread. Vibrations are controlled by Android settings.
Block number: Chats and calls from the contact are blocked.
RESET SETTINGS: Return to factory default settings.
SCHEDULED MESSAGES: Displays the scheduled messages for that recipient.
