Auto-Reply Messages

Applicable to End Users

You can set personalized automatic replies, also called auto-reply messages, on iOS and Android devices. The auto-reply message is sent even if a user's device is offline. The original message and the auto-reply message are archived after the device comes online.

To set an auto-reply message:

1. On the CHATS/CALLS screen, tap the menu icon > Chats.

2. Tap Auto-Reply.
                               iOS

    
                            Android
   

3. Turn on the Send Auto-Reply toggle.
                               iOS
   

                            Android

   

4. Set the Schedule and Recipients of the auto-reply message.

5. To set the schedule:

   1. Tap Schedule.

   2. Select one of the following:

      • Always send: The auto-reply message is always sent until the user turns it Off. Always send is the default setting for Schedule.

      • Outside of business hours: Set your business hours for each working day. Auto-reply message is sent outside of these hours.

      • Custom schedule: The auto-reply message is sent during the set time frame. The minimum allowed time frame is one minute.

6. To set the recipients of the auto-reply message:

   1. Tap Recipients.

   2. Select one of the following:

      • Everyone: The auto-reply message is sent to everyone who sends a message, including the blocked contacts. However, the auto-reply message is not displayed in the conversation thread.

      • Company contacts list: The auto-reply message is sent to all contacts under a manager and those added to the global contacts list.

      • Not in the company contacts: The auto-reply message is sent to all contacts, except those in the global contacts list.

7. Enter the auto-reply message. By default, an auto-reply message is present. You can edit the default message to customize your auto-reply message. The auto-reply message can have a maximum of 1,460 characters.

8. Tap SAVE.

When you set auto-reply messages, the message is shown at the top of the Chat screen with a short description and a part of the auto-reply message text. Tap the banner to open the auto-reply message settings.

Note

• Auto-reply messages are not sent in group messages.

• Auto-reply messages are sent in a broadcast message as one-to-one message with the sender.

• Auto-reply messages are not supported for scheduled messages, calls, and voice mails.

• You cannot add a signature to an auto-reply message.

• An auto-reply message is not sent for a received auto-reply message.

• To disable auto-reply messages, contact your Smarsh representative.