Submitting Details to Tencent for Approval

  • Updated on Aug 23, 2025
  • Published on Jul 11, 2025
  • 1 minute(s) read
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Applicable to Administrators

  1. Send an email to your account manager, adding the Smarsh Support team in CC. Inform them that the process is complete so they can submit it to Tencent for review. This will usually take a day.

  2. Once the review is complete, you will receive a notification in your WeCom app indicating that the Tencent review process is complete.

  3. On your WeCom app, navigate to WeCom thread.

  4. Click the blue link and approve.

Verification

To verify if the Allowed users are correctly configured:

  1. Open the WeCom console.

  2. Click App Management > Apps.

  3. Click TeleMessage app.

    Note
    If you do not see the TeleMessage app with the logo, refresh your browser and re-login to the WeCom admin portal.

  4. Check whether the current user is within the range of Allowed users.