Migrating to Capture Mobile for WhatsApp Business

Capture Method

Direct capture from the native WhatsApp or WhatsApp Business apps with full support for WhatsApp native features.

Capture messages from a Smarsh custom messaging app (Capture Mobile).

Limitations are driven by the WhatsApp Business API restrictions.

Onboarding Prerequisites

None

Organizations must have a WhatsApp Business Account (WABA) with an authorized phone number and payment method.

WABA must be connected to Capture Mobile though the Admin Portal.

App Distribution Methods

• Android

  • New app version distributed through a Salesforce ticket

• iOS

  • Unlisted

  • Apple Business Manager

• Android

  • Google Play store

  • Microsoft Intune

• iOS

  • App store

  • Apple Business Manager

Phone Numbers

• Corp devices

  • Mobile number

• BYOD devices

  • Enterprise numbers assigned by Smarsh

  • For USA – Twilio Canada numbers

  • For other regions – as allowed by providers

All devices

• One company number for all users assigned by the company admin through the WABA

Encryption

• BYOK encryption in TM WPA

• System encryption in TM WPA and WhatsApp Cloud Capture.

BYOK and object encryption for messages sent and received between the Capture Mobile app, servers, and Meta.

Compliance

• Disclaimer messages

• Suspend or delete users for user management

• Disclaimer messages

• Suspend or delete users for user management

DLP

• Block calls

• Block WhatsApp Web

• Block calls

• Block WhatsApp Web

• Fixed rules to define DLP security options such as Disable Copy, Disable Attachments, Disable Local Contacts, Disable Notification’s Preview and more. For more information see Security Options.

Payments

Only to Smarsh

• Smarsh

• Meta for template messages.

1:1 Messages

• Internal-to-external messaging: As supported on the native apps

• Internal messaging: As supported on the native apps

• Internal-to-external messaging

  • Outgoing communication must be initiated using a template.

  • Incoming communication is received to last thread or default user

  • Each thread is a 24-hour session

  • Delete for all and Forward are not supported

• Internal messaging

  • IP to IP based messaging on the Capture Mobile app

  • Reactions are not support

Groups

As supported on the native apps.

Internal groups are supported, external are not.

Web

As supported on the native apps (WhatsApp Desktop and Web).

Not supported

Calls

As supported on the native apps.

• Support for native PSTN calls between internal users by enabling Enterprise Number as part of the Capture Mobile app.

• WhatsApp calls not supported.