Applicable to End Users
When an incoming PSTN or IP call is not answered within 40 seconds, an automated answering machine answers the call. Some reasons for the call not being answered are:
Call was rejected
Busy
Unavailable
User is engaged in an active call in another app
When the automated answering machine answers the call, the caller is welcomed by the greeting message “The person at extension [dialed number] is not available. Record your message at the tone. Press any key or stop talking to end the recording.”
If the caller records a message at the end of the tone, a voicemail is created. Voicemail is automatically activated for every Mobile Capture user. The recorded voicemail is sent to Mobile Capture as a voicemail thread.
To end the recording, the caller can either hang up, press any key, or stay silent for 4 seconds. The automated answering machine will reply “Message saved. Goodbye.” and disconnects the call.
Voicemail in iOS
On an iOS device, if a caller leaves you a voicemail, the voicemail appears in the voicemail chat thread. To access the voicemail chat thread:
Tap the Chats icon to view the voicemail chat thread.
Tap the Voicemail thread to view your recent voicemails.
Voicemails are displayed in the latest-at-bottom order.Tap Play (►) to play the required voicemail.
If the voicemail is from an unsaved number, tap the number to open a menu.
You can:
Add the number to your contacts list.
Copy the number.
Call the number.
When you receive a voicemail, a missed call notifications is available at the following places:
iPhone native dialer
Mobile Capture recent calls
Chat thread of the caller
Voicemail in Android
On an Android device, if a caller leaves you a voicemail, the voicemail appears in the voicemail chat thread. To access the voicemail chat thread:
Tap the Chats icon to view the voicemail chat thread.
Tap the Voicemail thread to view your recent voicemails.
Voicemails are displayed in the latest-at-bottom order.Tap Play (►) to play the required voicemail.
If the voicemail is from an unsaved number, tap the number to open a menu.
You can:
Add the number to your contacts list.
Send a message to the number.
Call the number.
When you receive a voicemail, a missed call notifications is available at the following places:
Mobile Capture recent calls
Chat thread of the caller
Within the caller’s chat thread
Voicemail Limitations
Some limitations in voicemails are:
A voicemail message is limited to 2 minutes.
The Mobile Capture app receives the voicemail is a voicemail thread and as a missed call indication.
Users cannot record their personal greeting or disable the voicemail feature.