Sending Mobile Capture Logs

  • Updated on Aug 23, 2025
  • Published on Jul 28, 2025
  • 1 minute(s) read
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Applicable to End Users

When you encounter an issue with Mobile Capture, you can send logs from the app to Smarsh support.

Sending Logs in iOS

  1. Tap Settings.

  2. Tap Help.

  3. Tap Send Logs.

  4. (Optional) Add a comment.

  5. Tap Done.

Your request is processed.

The confirmation message is displayed after the logs are successfully sent.

You can also watch the video here for additional guidance.

Sending Logs in Android

  1. Tap the icon.

  2. Tap Settings.

  3. Scroll down the list and tap Help.

  4. Tap Issue reports.

  5. Tap SEND.

You can also watch the video here for additional guidance.