Login Not Available Right Now

  • Published on Jul 31, 2025
  • 2 minute(s) read
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Applicable to End Users

This topic describes how to prevent and resolve the scenario when users encounter the error message "Login not available right now.

Figure 1: Error Message in iOS

Figure 2: Error Message in Android

To prevent the error

  1. Install WhatsApp:

    1. Install the native WhatsApp or WhatsApp Business application on the same device where you want to install the Smarsh WhatsApp Phone Capture app.

    2. Log in with your Smarsh account number, corporate or enterprise number, in the native application.

      Note

      Android devices support having two accounts in one WhatsApp application. You can add your Smarsh account to the existing WhatsApp application under Settings >> Account >> Add Account.

  2. Install WhatsApp Phone Capture:

    1. Install the TM WPA app.

    2. Open the app and enter your Smarsh account number.

    3. Retrieve the 6-digit code (OTP) sent to the native WhatsApp or WhatsApp Business.

      Note

      • In rare scenarios, the 6-digit code (OTP) might be sent as an SMS.

      • This process ensures an uninterrupted login experience, minimizing disruptions caused by blocking screens such as "1-hour loop" or "Login not available right now."

          • Use the code to complete your setup in TM WPA.

  3. After you are successfully logged in, ensure to follow the Best Practices to Establish Communication. Do not immediately start outgoing communications.

To minimize disruptions and ensure seamless account set up, follow the below guidelines when setting up a communication in TM WPA. These precautions will help reduce the chances of triggering an anti-spam or anti-abuse alert.

  • Start with Receiving Messages:
    After switching to the TM WPA app (also known as bouncing), avoid sending outgoing messages immediately. Instead, receive several messages or calls in a 1:1 thread with one of your contacts to establish a stable connection.

  • Update Profile picture:
    Add a profile picture and set your Nickname.

  • Avoid Creating Groups or Broadcasts:
    Do not create groups or send broadcast messages within the first 48 hours of setting up your account.

  • Refrain from Using WhatsApp Web or Desktop:
    Avoid connecting to WhatsApp Web or the WhatsApp Desktop app during the first 48 hours of setting up your account.

  • Limit Messages to Known Contacts:
    For the first 48 hours, do not send messages to contacts who might not have your number saved in their contact list.

To resolve the error

  1. Install WhatsApp:

    1. Install the native WhatsApp or WhatsApp Business application on the same device where you want to install the Smarsh WhatsApp Phone Capture app.

    2. Log in with your Smarsh account number, corporate or enterprise number, in the native application.

      Note

      Android devices support having two accounts in one WhatsApp application. You can add your Smarsh account to the existing WhatsApp application under Settings >> Account >> Add Account.

    3. Delete the passkey in the native app by navigating to Settings > Account > Passkey and selecting Remove the Passkey.

      Note

      If the passkey is not displayed in the app, you must create the passkey and then delete it immediately.

      1. Navigate to Settings > Account > Passkey.

      2. Create a passkey.

      3. Immediately delete the passkey.

  2. Tap Contact us and provide the explanation and a screenshot of the issue.

  3. Send the email to Meta support.

Important

To email Meta support, make sure Mail is configured on your device.