The Mobile Capture application allows you to exchange SMS, media, and voice calls with your clients, and secure IP messages, media, and calls with your colleagues.
Your organization will give all employees using Mobile Capture a separate enterprise number. Employees must download and install Mobile Capture that is associated with their enterprise number. Once you are logged in to the Mobile Capture app you will be able to use WebChat on your browser.
In this solution, all work-related communications are captured. Personal communications are kept private. You can choose to export the captured communication to a supported third-party storage destination. To export the captured communication, inform the Smarsh onboarding team during onboarding.
The following table explains the events or communication types available in the Mobile Capture app versus WebChat:
Event/Communication Type | Mobile Capture | WebChat | Additional Notes |
|---|---|---|---|
Communication Type | |||
SMS | Yes | Yes | |
Emoji | Yes | Yes | |
Document | Yes | Yes | |
Photos | Yes | Yes | |
Videos | Yes | Yes | |
Groups | Yes | Yes | |
Calls | Yes | No | |
Broadcast | Yes | No | |
Message Schedule | Yes | No | |
Reply to Incoming Message | Yes | Yes | |
Quick Text | Yes | No | |
Voice Message | Yes | Yes | |
Share Extension | Yes | No | |
Events | |||
Message Delete | Yes | Yes | |
Copy Message | Yes | No | |
Message Status | Yes | Yes | |
Message Forward | Yes | Yes | |
Message Auto-Reply | Yes | No | |
Signature | Yes | No | If users have already set up a signature in their Mobile Capture app, messages sent through WebChat will still include the signature according to the user's settings in their messaging app. |
SMS Fallback | Yes | No | |
Managing Contacts
You can view all your contacts from your mobile device on WebChat. Contacts are sorted by first name or last name according to the users’ settings. For more information, see Managing Contacts
Managing Messages
WebChat displays the list of recipients with active chats. For more information, see Managing Messages
Troubleshooting Scenarios
For more information, see Troubleshooting Scenarios.