Teams Phone Mobile Capture is an integrated solution designed to securely capture and archive native mobile voice calls made using Teams Phone Mobile without requiring users to install a separate app on their phones or computers. This technology leverages Smarsh Call Recording and Analytics (CR&A) as the recording and transcription engine and integrates tightly with the Capture Mobile Archive Router.
When combined with optional SMS/MMS capture (supported only for few carriers), Teams Phone Mobile Capture enables a fully recorded mobile communication experience, covering both voice calls and text messages.
Overview
Teams Phone Mobile Capture supports both corporate and personal mobile phones enabled with Teams Phone Mobile, allowing native mobile voice calls to be recorded, transcribed, and archived in near real time.
In addition to voice call capture, the solution can optionally support SMS/MMS capture through direct carrier network integration, where available and supported. Together, native call capture and optional SMS/MMS capture help organizations meet regulatory and compliance requirements for mobile communications.
The solution offers seamless onboarding, high scalability, and enterprise-grade compliance by securely routing captured communications through the Capture Mobile Archive Router to supported enterprise and professional archive destinations.
Key Features
Records native mobile voice calls through Teams Phone Mobile and archives recordings as MP3 files
Generates and attaches transcriptions for recorded calls as text files
Optionally captures SMS/MMS messages through supported mobile carrier network integrations
Securely routes captured communications to supported archive platforms while maintaining compliance and security
Provides centralized management, monitoring, and operational readiness through dedicated onboarding, documentation, and support services
Teams Communication Models and Capture Options
Microsoft Teams supports multiple communication models across mobile and cloud environments. Each model uses a different calling or messaging architecture and therefore requires a different capture and compliance approach.
The table below summarizes the primary Teams communication options and how Smarsh Capture Mobile supports each scenario.
Microsoft Teams Communication Options
Teams Communication Model | Voice Capture | SMS/MMS Capture | PSTN Number Provider | Device Ownership | Notes |
|---|---|---|---|---|---|
Teams Phone Mobile – Voice Only | Capture Mobile – Teams call recording (CR&A) | Network Carrier Capture | Mobile Operator | Corporate | Native mobile voice calls associated with Teams identity |
Teams Phone Mobile – Voice + Text | Capture Mobile – Teams call recording (CR&A) | Network Carrier or Teams-based capture (availability varies by carrier) | Mobile Operator | Corporate | Combines native voice with optional SMS/MMS capture |
Teams Phone (Cloud Voice) | Cloud Capture – Teams compliance call recording (CR&A) | Not supported (Teams chat only) | Microsoft / Operator Connect | BYOD | Calls placed through the Teams app, not native mobile dialer |
Teams Phone Text (SMS) | Not applicable | Cloud Capture | Microsoft | BYOD | SMS-only messaging within Teams |