Applicable to Administrators
A user can block a contact in one of the following ways:
On the mobile device: Native Contact App > Contact Info > Block Caller
In the WhatsApp Phone Capture application: Contact Info > Block <Contact_Name>
Note
Blocking a contact on the native WhatsApp application used alongside WhatsApp Phone Capture impacts communication only on the native WhatsApp application. Communication with the same contact is not blocked on the WhatsApp Phone Capture app.
When a user receives messages or calls from a blocked contact, the WhatsApp Phone Capture app captures and archives the communication in the following ways:
Blocked Contact | WhatsApp Phone Capture for iOS | WhatsApp Phone Capture for Android | ||
|---|---|---|---|---|
Messages | Calls | Messages | Calls | |
A contact is blocked on a device. | Received and captured | Not received and not captured | Received and captured | Not received and not captured |
A contact is blocked in the WhatsApp Phone Capture app. Note Any communication attempted by the user with the blocked contact is not delivered and not captured. | Not received and not captured | Not received and not captured | Not received and not captured | Not received and not captured |
A contact is blocked in the native WhatsApp app installed along with the WhatsApp Phone Capture app. | Received and captured | Received and captured | Received and captured | Received and captured |