Prerequisites for Enabling Microsoft Teams Phone Mobile Capture

The following licenses and requirements are needed to record Microsoft Teams Phone Mobile Capture:

Licensing Requirements

A Microsoft 365 E5 license, or a Microsoft 365 E3 license with Teams Phone Standard.
A Teams Phone Mobile (TPM) license, required to enable native mobile voice calls:
- Provided by the carrier
- Provided by Microsoft (required only if you do not have a Microsoft 365 E5 license)
A Smarsh Capture Mobile license is required to enable Teams Phone Mobile Capture.

SMS/MMS Capture (Optional)

The following requirements apply only if SMS/MMS capture is required:

A Network Carrier Capture license from Smarsh.
An active agreement with the mobile carrier to enable capture and archiving of SMS/MMS data.

Note
A carrier agreement is not required for native mobile voice call recording

Setup and Configuration

Smarsh Service Delivery (SGS) handles the onboarding process, which includes provisioning, connector configuration, and validation.

Activation

To begin recording Microsoft Teams Phone Mobile Capture communication data, contact your Smarsh representative to enable capture using the Smarsh Call Recording and Analytics solution.
A one-time onboarding fee may apply during initial setup.
License costs are subscription-based and typically charged per user, per month, depending on the number of Teams-enabled subscribers.
Renewal and support are included under the annual Smarsh subscription plan.

Setting Up Microsoft Teams Phone Mobile Integration

The following table outlines the key requirements, setup steps, and billing responsibilities for each stage:

Step	Category	Details / Actions
Prerequisite	Carrier	Mobile carrier is certified in Microsoft’s Mobile Program. SIM-enabled number provisioning is required. Order a Teams Phone Mobile (TPM) number from the carrier (approximately $4–$5 per user per month).
	Microsoft	Verify that the Microsoft 365 subscription is either Microsoft 365 E5 or Microsoft 365 E3 with Teams Phone Standard.
	Smarsh	Ensure Microsoft Teams Phone licensing (E5 or Teams Phone Standard) is available. Maintain an active Azure subscription. Confirm admin access to Microsoft Teams and Azure. Prepare an onboarding document for Smarsh account setup. Compile a list of users to be onboarded for Voice Recording and Message Capture.
Licensing	Carrier	Teams contractual agreement for Voice Recording. Network Carrier Capture licensing for SMS/MMS.
	Microsoft	Microsoft 365 E5 license or Microsoft 365 E3 with Teams Phone Standard (approximately $8–$10 per user per month).
	Smarsh	Smarsh Voice Recording and Transcription licenses. Smarsh Network Carrier Capture licenses for SMS/MMS.
Setup	Carrier	Provision numbers for Teams Phone Mobile (Voice Recording). Provision numbers for Network Carrier Capture (SMS/MMS).
	Microsoft	Configure the User Principal Name (UPN) for Teams Phone Mobile. For more information, see Configuring MS Azure and MS Teams Admin for Teams Phone Mobile Capture.
	Smarsh	Register the Smarsh bot in Azure. Configure certificates and secrets. Assign users to the recording group. Enable recording in Teams Admin Center. Create Smarsh accounts for Voice Recording, Transcription, and Network Carrier Capture. Onboard users to both plans.
Billing	Carrier	Handles billing for mobile subscriptions. May handle billing for Teams Phone Mobile and Network Carrier Capture services.
	Microsoft	Handles billing for Microsoft 365 licenses and calling plans.
	Smarsh	Handles billing for Smarsh Voice Recording, Transcription, and SMS/MMS Capture services.