Heartbeats provide a visual snapshot of system health by indicating how recently the Agent Client or Desktop Recorder last communicated with the server. This section explains how to navigate and interpret both the Client Heartbeats and Server Heartbeats dashboards, empowering administrators and QA analysts to monitor client-side connectivity, server availability, and overall system performance.
Client Heartbeats focus on agent-side installations showing when each client or recorder last pinged, which site they belong to, and whether they’re active or offline.
Server Heartbeats monitor server-side components, offering operational visibility into server health and connectivity status.
Prerequisites
Before accessing the Heartbeat dashboards, ensure the following conditions are met:
You are assigned one of the following roles:
Advanced User
Administrative User
Quality Assurance Analyst
Quality Assurance Admin
These roles grant the required administrative or diagnostic privileges needed to monitor system health and agent connectivity.