---
title: "WhatsApp Group and Conference Calls"
slug: "whatsapp-group-and-conference-calls"
updated: 2025-07-31T11:42:17Z
published: 2025-07-31T11:42:17Z
canonical: "docs.smarsh.com/whatsapp-group-and-conference-calls"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.smarsh.com/llms.txt
> Use this file to discover all available pages before exploring further.

# WhatsApp Group and Conference Calls

WhatsApp Phone Capture allows you to receive and initiate voice and video calls with multiple participants in one of the following ways:

#### Group Call

To initiate a group call:

1. Open a group chat in the app.
2. Tap the video or voice call icon within the group. ![](https://cdn.document360.io/20248637-fef6-4111-82b6-c3bf43c0155e/Images/Documentation/whatsapp-group-and-conference-calls-image-r8s4xbtg.png?sv=2026-02-06&spr=https&st=2026-11-10T17%3A12%3A36Z&se=2026-11-10T18%3A12%3A36Z&sr=c&sp=r&sig=xPRq9PKpRS9yhKWsIKGAT728P2I%2BjIyCtKqSTW03eGw%3D)
3. Tap ![](https://cdn.document360.io/20248637-fef6-4111-82b6-c3bf43c0155e/Images/Documentation/whatsapp-group-and-conference-calls-image-1jbn6ypn.png?sv=2026-02-06&spr=https&st=2026-11-10T17%3A12%3A36Z&se=2026-11-10T18%3A12%3A36Z&sr=c&sp=r&sig=xPRq9PKpRS9yhKWsIKGAT728P2I%2BjIyCtKqSTW03eGw%3D)to confirm the call.

#### Conference Call

To initiate a conference call:

1. When engaged in a 1:1 call, tap the add participant icon. ![](https://cdn.document360.io/20248637-fef6-4111-82b6-c3bf43c0155e/Images/Documentation/whatsapp-group-and-conference-calls-image-nkajw86o.png?sv=2026-02-06&spr=https&st=2026-11-10T17%3A12%3A36Z&se=2026-11-10T18%3A12%3A36Z&sr=c&sp=r&sig=xPRq9PKpRS9yhKWsIKGAT728P2I%2BjIyCtKqSTW03eGw%3D)
2. Select the participant(s) and tap **Add to Call**. ![](https://cdn.document360.io/20248637-fef6-4111-82b6-c3bf43c0155e/Images/Documentation/whatsapp-group-and-conference-calls-image-b46ptrdo.png?sv=2026-02-06&spr=https&st=2026-11-10T17%3A12%3A36Z&se=2026-11-10T18%3A12%3A36Z&sr=c&sp=r&sig=xPRq9PKpRS9yhKWsIKGAT728P2I%2BjIyCtKqSTW03eGw%3D) This results in a conference call. ![](https://cdn.document360.io/20248637-fef6-4111-82b6-c3bf43c0155e/Images/Documentation/whatsapp-group-and-conference-calls-image-vcnej2l4.png?sv=2026-02-06&spr=https&st=2026-11-10T17%3A12%3A36Z&se=2026-11-10T18%3A12%3A36Z&sr=c&sp=r&sig=xPRq9PKpRS9yhKWsIKGAT728P2I%2BjIyCtKqSTW03eGw%3D)

When the group or conference voice or video calls are archived, the **TO** header displays all the participants in the call.

**Figure 1: WhatsApp Voice Calls**

![](https://cdn.document360.io/20248637-fef6-4111-82b6-c3bf43c0155e/Images/Documentation/whatsapp-group-and-conference-calls-image-djlmagj1.png?sv=2026-02-06&spr=https&st=2026-11-10T17%3A12%3A36Z&se=2026-11-10T18%3A12%3A36Z&sr=c&sp=r&sig=xPRq9PKpRS9yhKWsIKGAT728P2I%2BjIyCtKqSTW03eGw%3D)

**Figure 2: WhatsApp Video Calls**

![](https://cdn.document360.io/20248637-fef6-4111-82b6-c3bf43c0155e/Images/Documentation/whatsapp-group-and-conference-calls-image-ke82d6mk.png?sv=2026-02-06&spr=https&st=2026-11-10T17%3A12%3A36Z&se=2026-11-10T18%3A12%3A36Z&sr=c&sp=r&sig=xPRq9PKpRS9yhKWsIKGAT728P2I%2BjIyCtKqSTW03eGw%3D)

#### Limitations

- If a user leaves a group or conference call and re-joins the same call, the call and call logs are not captured for the user after re-joining the call.
- If one of the non-archiving participants leaves and re-joins the call, the activity is not displayed in the archive.
- If some group/conference participants ignore a group/conference call, the participants are still displayed in the recipients list.