---
title: "Troubleshooting Signal Capture"
slug: "troubleshooting-signal-capture"
updated: 2026-08-31T07:28:12Z
published: 2026-08-31T07:28:12Z
canonical: "docs.smarsh.com/troubleshooting-signal-capture"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.smarsh.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshooting Signal Capture

| Issue | Cause | Resolution |
| --- | --- | --- |
| Existing groups that the user was a member of are missing from the app after reinstalling the CM for SGNL app. | This is a known issue in the native Signal app and is also observed in the CM for SGNL app. | 1. Open a one-to-one chat with a member of the missing group. 2. Ask the member to send a few messages in the group or update the group name or photo from their device. |