SMS and IP Settings

  • Published on Jul 18, 2025
  • 2 minute(s) read
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Applicable to Administrators

This section explains the settings available for SMS and IP messages.

Default Message Type

You can set the default message type on the Capture Mobile Messenger application as SMS or IP messages. You can also set a combination of both wherein:

  • The message is delivered to the app if the recipient has the app.

  • The message is delivered as an SMS if the recipient does not have the app.

To set the default message type:

  1. Log in to the admin portal as an administrator.

  2. Click Settings > Message Settings.

  3. In the Default Message Type section, select one of the following options:

    • SMS Text Messages only: The messages sent from the Capture Mobile Messenger app are always delivered as SMS.

    • IP Push Notifications: The messages are sent through the internet and delivered only to recipients who have the Capture Mobile Messenger app.

    • SMS Fallback: If the IP Push Notification delivery fails, the message will be converted to an SMS and delivered as an SMS text message to the recipient. You can set the duration in minutes after which SMS fallback should happen.

    • Combination of SMS and IP: Recipients having the Capture Mobile Messenger app will receive IP messages on the app and recipients without the app will receive an SMS.

SMS Attachments

Users can share links to pages containing attachments through SMS on Mobile Capture. To enable users to send links to attachments:

  1. Log in to the admin portal as an administrator.

  2. Click Settings > Message Settings.

  3. In the SMS Attachments section, select the Send attachments via SMS link checkbox.

  4. To limit the availability time of the attachments:

    1. Select the Attachments will be deleted after checkbox.

    2. Set the preferred time value and unit. The supported units are minutes, hours, and days.

Note

If you do not set the availability time for attachments, the file is available indefinitely.

Message Concatenation

SMS messages have a default character limit of 160 characters (in English). When a message exceeds the character limit, you can set the maximum number of messages to which the original message must be split.

For example, consider that a message has 210 characters.

  • If you set the message to be split to a maximum of 3 messages, the original message is split to 2 messages and both the messages are delivered to the recipient.

  • If you do not set a maximum limit to split the original message, the system considers the first 160 characters as one message and delivers only that message to the recipient. The remaining characters are not delivered to the recipient.

SMS Structure

You can set the default format of SMS messages in the SMS Structure section. The available SMS formats are:

  • No template: Subject, Message. This is the default option.

  • No Subject: Message Only

  • Long: Sender, Subject, Message (with tags)

  • Short: Sender, Message