---
title: "Resetting Your Account"
slug: "resetting-your-account"
updated: 2025-08-01T08:43:19Z
published: 2025-08-01T08:43:19Z
canonical: "docs.smarsh.com/resetting-your-account"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.smarsh.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Resetting Your Account

> **Applicable to End Users**

You might need to reset your WhatsApp Phone Capture account for reasons including:

- Account Inactivity: Meta deletes accounts if an account is inactive for more than 120 days.
- Device loss or theft: If your device is lost or stolen, you can deactivate your account by contacting your network provider. You can then reset your account on a new device.

In any of these scenarios, when you open the WhatsApp Phone Capture app, the following screen appears:

![](https://cdn.document360.io/20248637-fef6-4111-82b6-c3bf43c0155e/Images/Documentation/resetting-your-account-image-gz721fnx.jpg?sv=2026-02-06&spr=https&st=2026-11-10T16%3A38%3A38Z&se=2026-11-10T17%3A38%3A38Z&sr=c&sp=r&sig=Kg19RLxG24DNXk6arXTo1L5O1tMvuD4%2FnPdOzeWIpRo%3D)

To reset your account:

1. Tap **OK** on the reset pop-up screen. The app is closed.
2. Reopen the app.
3. Tap **Agree & Continue**. Your phone number must be autopopulated. If not already populated, enter your phone number.
4. Tap **Next**. ![](https://cdn.document360.io/20248637-fef6-4111-82b6-c3bf43c0155e/Images/Documentation/resetting-your-account-image-4bq6tg0m.jpg?sv=2026-02-06&spr=https&st=2026-11-10T16%3A38%3A38Z&se=2026-11-10T17%3A38%3A38Z&sr=c&sp=r&sig=Kg19RLxG24DNXk6arXTo1L5O1tMvuD4%2FnPdOzeWIpRo%3D) Your account is verified on our server. Do not tap **Edit Number** or close the app. ![](https://cdn.document360.io/20248637-fef6-4111-82b6-c3bf43c0155e/Images/Documentation/resetting-your-account-image-x34xrxqf.jpg?sv=2026-02-06&spr=https&st=2026-11-10T16%3A38%3A38Z&se=2026-11-10T17%3A38%3A38Z&sr=c&sp=r&sig=Kg19RLxG24DNXk6arXTo1L5O1tMvuD4%2FnPdOzeWIpRo%3D)
5. You are asked to verify your phone number. Tap **Yes**. ![](https://cdn.document360.io/20248637-fef6-4111-82b6-c3bf43c0155e/Images/Documentation/resetting-your-account-image-zv8xa5hy.jpg?sv=2026-02-06&spr=https&st=2026-11-10T16%3A38%3A38Z&se=2026-11-10T17%3A38%3A38Z&sr=c&sp=r&sig=Kg19RLxG24DNXk6arXTo1L5O1tMvuD4%2FnPdOzeWIpRo%3D) You are presented with the one-time-code screen. ![](https://cdn.document360.io/20248637-fef6-4111-82b6-c3bf43c0155e/Images/Documentation/resetting-your-account-image-402z4p97.jpg?sv=2026-02-06&spr=https&st=2026-11-10T16%3A38%3A38Z&se=2026-11-10T17%3A38%3A38Z&sr=c&sp=r&sig=Kg19RLxG24DNXk6arXTo1L5O1tMvuD4%2FnPdOzeWIpRo%3D)
6. After you receive the one-time-code, enter the code.

You have successfully reset your account.