Re-Archiving is a feature designed to retrieve historical data that was not archived due to specific circumstances. This process ensures that all critical data is accounted for, supporting compliance and investigative needs. Re-Archiving is especially useful in addressing gaps caused by delays in application installation, technical issues, or intentional actions to bypass archiving.
Re-Archiving ensures that:
No critical data is lost due to archiving gaps.
Compliance standards are met, even in challenging scenarios.
Administrators have a streamlined way to recover missed data for defined periods.
Re-archiving in Signal Capture is a user-initiated process where administrators must request support to recover specific data for selected users and date ranges. The selected date range can span a maximum of six months. For example, if the start date is 02 August 2024, the end date must be within the six-month period, such as 01 February 2025.
The features of re-archiving are:
Trigger | Admin request |
Effort | Requires admin to contact support |
Use Case | Specific recovery for defined date ranges |
Setup | No prior setup required |
Timeline | Up to 24 hours after request |
Limitation
Re-archiving of calls is limited to those made from this version onward.