---
title: "Migrating to WhatsApp Phone Capture"
slug: "migrating-to-whatsapp-phone-capture"
updated: 2025-05-02T11:45:11Z
published: 2025-07-18T06:56:44Z
canonical: "docs.smarsh.com/migrating-to-whatsapp-phone-capture"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.smarsh.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Migrating to WhatsApp Phone Capture

To migrate to WhatsApp Phone Capture from native WhatsApp or WhatsApp Business (WhatsApp Cloud Capture session):

1. Check and delete the existing passkey.
  1. Open the native WhatsApp or WhatsApp Business app.
  2. Tap **Settings >> Account >> Passkeys.** In the **Manage your passkey** screen, the existing passkey, if any, is displayed. ![](https://cdn.document360.io/20248637-fef6-4111-82b6-c3bf43c0155e/Images/Documentation/migrating-to-whatsapp-phone-capture-image-ipza07ng.jpg?sv=2026-02-06&spr=https&st=2026-11-10T16%3A26%3A31Z&se=2026-11-10T17%3A26%3A31Z&sr=c&sp=r&sig=Jr1rW9DBaY%2Bqk3LM7IlcAzr%2Bc6JWj6PNNQ1hD7O%2BdOg%3D)
  3. Tap **Delete**.
  4. In the **Delete passkey?** screen, tap **Delete** to confirm deletion. **![](https://cdn.document360.io/20248637-fef6-4111-82b6-c3bf43c0155e/Images/Documentation/migrating-to-whatsapp-phone-capture-image-tws9vvqh.jpg?sv=2026-02-06&spr=https&st=2026-11-10T16%3A26%3A31Z&se=2026-11-10T17%3A26%3A31Z&sr=c&sp=r&sig=Jr1rW9DBaY%2Bqk3LM7IlcAzr%2Bc6JWj6PNNQ1hD7O%2BdOg%3D)**
2. Install WhatsApp Phone Capture.

> **Note**
> 
> While installing WhatsApp Phone Capture, Smarsh recommends that you keep the native WhatsApp installed on your device. If the native app remains installed, the verification code is sent to the native app. ![](https://cdn.document360.io/20248637-fef6-4111-82b6-c3bf43c0155e/Images/Documentation/migrating-to-whatsapp-phone-capture-image-fwmgval3.jpg?sv=2026-02-06&spr=https&st=2026-11-10T16%3A26%3A31Z&se=2026-11-10T17%3A26%3A31Z&sr=c&sp=r&sig=Jr1rW9DBaY%2Bqk3LM7IlcAzr%2Bc6JWj6PNNQ1hD7O%2BdOg%3D)
3. During installation, set the app language to English.

| ![](https://cdn.document360.io/20248637-fef6-4111-82b6-c3bf43c0155e/Images/Documentation/Image(1).jpg?sv=2026-02-06&spr=https&st=2026-11-10T16%3A26%3A31Z&se=2026-11-10T17%3A26%3A31Z&sr=c&sp=r&sig=Jr1rW9DBaY%2Bqk3LM7IlcAzr%2Bc6JWj6PNNQ1hD7O%2BdOg%3D) Android | ![](https://cdn.document360.io/20248637-fef6-4111-82b6-c3bf43c0155e/Images/Documentation/migrating-to-whatsapp-phone-capture-image-vseip6w2.jpg?sv=2026-02-06&spr=https&st=2026-11-10T16%3A26%3A31Z&se=2026-11-10T17%3A26%3A31Z&sr=c&sp=r&sig=Jr1rW9DBaY%2Bqk3LM7IlcAzr%2Bc6JWj6PNNQ1hD7O%2BdOg%3D) iOS |
| --- | --- |
4. Restore backup from **Local Storage** during installation.
5. Uninstall the native WhatsApp or WhatsApp Business app once you are successfully connected.