---
title: "Managing Unknown Groups and Messages"
slug: "managing-unknown-groups-and-messages"
updated: 2025-07-31T11:38:25Z
published: 2025-07-31T11:38:25Z
canonical: "docs.smarsh.com/managing-unknown-groups-and-messages"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.smarsh.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Managing Unknown Groups and Messages

If you are using an enterprise number for WhatsApp Phone Capture, you might see messages from unknown numbers or groups. These scenarios can occur when the enterprise number was previously assigned to another user.

If you see messages from unknown groups:

1. Navigate to Group info.
2. Tap **Exit Group**. ![](https://cdn.document360.io/20248637-fef6-4111-82b6-c3bf43c0155e/Images/Documentation/managing-unknown-groups-and-messages-image-0gz9jm8p.jpg?sv=2026-02-06&spr=https&st=2026-11-10T17%3A24%3A20Z&se=2026-11-10T18%3A24%3A20Z&sr=c&sp=r&sig=jO90bXXBp7qksl0TKozBLNSml5%2FxpRtGei94Ii8X9KA%3D)
3. Tap **Exit Group** to confirm. ![](https://cdn.document360.io/20248637-fef6-4111-82b6-c3bf43c0155e/Images/Documentation/managing-unknown-groups-and-messages-image-fqrvk2wg.jpg?sv=2026-02-06&spr=https&st=2026-11-10T17%3A24%3A20Z&se=2026-11-10T18%3A24%3A20Z&sr=c&sp=r&sig=jO90bXXBp7qksl0TKozBLNSml5%2FxpRtGei94Ii8X9KA%3D)
4. Tap **Delete Group** to remove the group from the chats screen. ![](https://cdn.document360.io/20248637-fef6-4111-82b6-c3bf43c0155e/Images/Documentation/managing-unknown-groups-and-messages-image-axmbu4k7.jpg?sv=2026-02-06&spr=https&st=2026-11-10T17%3A24%3A20Z&se=2026-11-10T18%3A24%3A20Z&sr=c&sp=r&sig=jO90bXXBp7qksl0TKozBLNSml5%2FxpRtGei94Ii8X9KA%3D)
5. Tap **Delete Group** to confirm. ![](https://cdn.document360.io/20248637-fef6-4111-82b6-c3bf43c0155e/Images/Documentation/managing-unknown-groups-and-messages-image-4oqvk8zo.jpg?sv=2026-02-06&spr=https&st=2026-11-10T17%3A24%3A20Z&se=2026-11-10T18%3A24%3A20Z&sr=c&sp=r&sig=jO90bXXBp7qksl0TKozBLNSml5%2FxpRtGei94Ii8X9KA%3D)

If you are seeing messages from unknown numbers:

1. Delete the chat. ![](https://cdn.document360.io/20248637-fef6-4111-82b6-c3bf43c0155e/Images/Documentation/managing-unknown-groups-and-messages-image-jedf6hux.jpg?sv=2026-02-06&spr=https&st=2026-11-10T17%3A24%3A20Z&se=2026-11-10T18%3A24%3A20Z&sr=c&sp=r&sig=jO90bXXBp7qksl0TKozBLNSml5%2FxpRtGei94Ii8X9KA%3D)
2. Click **Delete Chat** to confirm. ![](https://cdn.document360.io/20248637-fef6-4111-82b6-c3bf43c0155e/Images/Documentation/managing-unknown-groups-and-messages-image-cxjci2u2.jpg?sv=2026-02-06&spr=https&st=2026-11-10T17%3A24%3A20Z&se=2026-11-10T18%3A24%3A20Z&sr=c&sp=r&sig=jO90bXXBp7qksl0TKozBLNSml5%2FxpRtGei94Ii8X9KA%3D)
3. Block the contact to stop receiving messages. ![](https://cdn.document360.io/20248637-fef6-4111-82b6-c3bf43c0155e/Images/Documentation/managing-unknown-groups-and-messages-image-bnlh6q7g.jpg?sv=2026-02-06&spr=https&st=2026-11-10T17%3A24%3A20Z&se=2026-11-10T18%3A24%3A20Z&sr=c&sp=r&sig=jO90bXXBp7qksl0TKozBLNSml5%2FxpRtGei94Ii8X9KA%3D)

Sometimes, messages from unknown numbers can take time to load and the message "Waiting for this message. This may take a while. Learn more." is displayed. If you do not recognize the sender, delete the message.

> **Note**
> 
> If you receive messages from multiple unknown numbers in a week, consider changing your enterprise number. Contact your Smarsh representative to change your enterprise number.