---
title: "Forwarding the App Logs"
slug: "forwarding-the-app-logs"
updated: 2025-07-31T11:38:05Z
published: 2025-07-31T11:38:05Z
canonical: "docs.smarsh.com/forwarding-the-app-logs"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.smarsh.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Forwarding the App Logs

> **Applicable to End Users**

WhatsApp Phone Capture, when active on your phone, periodically checks the server and forwards the application logs to the server for approval requests. This process is part of the app specification where individual user logs are forwarded to the server without user intervention. The organization administrator must authorize and activate forwarding individual logs to the server.

When you encounter an issue with WhatsApp Phone Capture, you can send logs from the app to Smarsh support. This topic describes the various ways in which you can send the logs to Smarsh support.

Application logs shared with Smarsh contain the following information:

- Application version
- Device OS
- Transactional activities
- Debug information

Application logs do not contain customer data, message content, and sensitive information. The debug information in the remotely requested and user-generated application logs are identical and used to investigate the problems reported.

### During App Activation

You can send logs to Smarsh logs for issues that you encounter during activation. When you enter your phone number to activate your account, the following screen is displayed:

![](https://cdn.document360.io/20248637-fef6-4111-82b6-c3bf43c0155e/Images/Documentation/forwarding-the-app-logs-image-pg8rxqfx.png?sv=2026-02-06&spr=https&st=2026-11-10T16%3A56%3A28Z&se=2026-11-10T17%3A56%3A28Z&sr=c&sp=r&sig=5GmBjmNO61smloRJ0WQEpPNQypjtNCmK8%2FLYXnrW2EU%3D)

1. Tap OK.
2. Wait for 2 minutes on the following screen: ![](https://cdn.document360.io/20248637-fef6-4111-82b6-c3bf43c0155e/Images/Documentation/forwarding-the-app-logs-image-1tmzrzb2.png?sv=2026-02-06&spr=https&st=2026-11-10T16%3A56%3A28Z&se=2026-11-10T17%3A56%3A28Z&sr=c&sp=r&sig=5GmBjmNO61smloRJ0WQEpPNQypjtNCmK8%2FLYXnrW2EU%3D)
3. Tap **Enable Send Logs**. ![](https://cdn.document360.io/20248637-fef6-4111-82b6-c3bf43c0155e/Images/Documentation/forwarding-the-app-logs-image-yq0tslaz.png?sv=2026-02-06&spr=https&st=2026-11-10T16%3A56%3A28Z&se=2026-11-10T17%3A56%3A28Z&sr=c&sp=r&sig=5GmBjmNO61smloRJ0WQEpPNQypjtNCmK8%2FLYXnrW2EU%3D)
4. Tap **Next**. ![](https://cdn.document360.io/20248637-fef6-4111-82b6-c3bf43c0155e/Images/Documentation/forwarding-the-app-logs-image-zo6s49r1.png?sv=2026-02-06&spr=https&st=2026-11-10T16%3A56%3A28Z&se=2026-11-10T17%3A56%3A28Z&sr=c&sp=r&sig=5GmBjmNO61smloRJ0WQEpPNQypjtNCmK8%2FLYXnrW2EU%3D)
5. Share the logs through email or through a log delivery process.

### From the App Settings

You can send logs to Smarsh support from the app.

#### iOS

1. Tap **Settings > Help**. ![](https://cdn.document360.io/20248637-fef6-4111-82b6-c3bf43c0155e/Images/Documentation/forwarding-the-app-logs-image-8ijrsmyu.jpg?sv=2026-02-06&spr=https&st=2026-11-10T16%3A56%3A28Z&se=2026-11-10T17%3A56%3A28Z&sr=c&sp=r&sig=5GmBjmNO61smloRJ0WQEpPNQypjtNCmK8%2FLYXnrW2EU%3D)
2. Do one of the following:
  - Tap **Send logs** to send the logs directly from the app. ![](https://cdn.document360.io/20248637-fef6-4111-82b6-c3bf43c0155e/Images/Documentation/forwarding-the-app-logs-image-utkwp1m4.png?sv=2026-02-06&spr=https&st=2026-11-10T16%3A56%3A28Z&se=2026-11-10T17%3A56%3A28Z&sr=c&sp=r&sig=5GmBjmNO61smloRJ0WQEpPNQypjtNCmK8%2FLYXnrW2EU%3D)
  - Tap **Send logs via Mail** to send the logs to your Smarsh representative through an email.

![](https://cdn.document360.io/20248637-fef6-4111-82b6-c3bf43c0155e/Images/Documentation/image2025-3-7_12-17-46.png?sv=2026-02-06&spr=https&st=2026-11-10T16%3A56%3A28Z&se=2026-11-10T17%3A56%3A28Z&sr=c&sp=r&sig=5GmBjmNO61smloRJ0WQEpPNQypjtNCmK8%2FLYXnrW2EU%3D)

![](https://cdn.document360.io/20248637-fef6-4111-82b6-c3bf43c0155e/Images/Documentation/forwarding-the-app-logs-image-ofkrlsn9.jpg?sv=2026-02-06&spr=https&st=2026-11-10T16%3A56%3A28Z&se=2026-11-10T17%3A56%3A28Z&sr=c&sp=r&sig=5GmBjmNO61smloRJ0WQEpPNQypjtNCmK8%2FLYXnrW2EU%3D)

#### Android

1. On the home screen, tap the hamburger icon. ![](https://cdn.document360.io/20248637-fef6-4111-82b6-c3bf43c0155e/Images/Documentation/forwarding-the-app-logs-image-nkb1nuki.jpg?sv=2026-02-06&spr=https&st=2026-11-10T16%3A56%3A28Z&se=2026-11-10T17%3A56%3A28Z&sr=c&sp=r&sig=5GmBjmNO61smloRJ0WQEpPNQypjtNCmK8%2FLYXnrW2EU%3D)
2. Tap **Settings > Help**. ![](https://cdn.document360.io/20248637-fef6-4111-82b6-c3bf43c0155e/Images/Documentation/forwarding-the-app-logs-image-35kvzdxk.jpg?sv=2026-02-06&spr=https&st=2026-11-10T16%3A56%3A28Z&se=2026-11-10T17%3A56%3A28Z&sr=c&sp=r&sig=5GmBjmNO61smloRJ0WQEpPNQypjtNCmK8%2FLYXnrW2EU%3D)> ![](https://cdn.document360.io/20248637-fef6-4111-82b6-c3bf43c0155e/Images/Documentation/forwarding-the-app-logs-image-5fnkf0en.jpg?sv=2026-02-06&spr=https&st=2026-11-10T16%3A56%3A28Z&se=2026-11-10T17%3A56%3A28Z&sr=c&sp=r&sig=5GmBjmNO61smloRJ0WQEpPNQypjtNCmK8%2FLYXnrW2EU%3D)
3. Do one of the following:
  - Tap **Send Logs** to send the logs directly from the app. ![](https://cdn.document360.io/20248637-fef6-4111-82b6-c3bf43c0155e/Images/Documentation/forwarding-the-app-logs-image-xl50qabl.png?sv=2026-02-06&spr=https&st=2026-11-10T16%3A56%3A28Z&se=2026-11-10T17%3A56%3A28Z&sr=c&sp=r&sig=5GmBjmNO61smloRJ0WQEpPNQypjtNCmK8%2FLYXnrW2EU%3D)
  - Tap **Send Logs via Mail** to send the logs to your Smarsh representative through an email. ![](https://cdn.document360.io/20248637-fef6-4111-82b6-c3bf43c0155e/Images/Documentation/forwarding-the-app-logs-image-zgn2v7dt.png?sv=2026-02-06&spr=https&st=2026-11-10T16%3A56%3A28Z&se=2026-11-10T17%3A56%3A28Z&sr=c&sp=r&sig=5GmBjmNO61smloRJ0WQEpPNQypjtNCmK8%2FLYXnrW2EU%3D) > ![](https://cdn.document360.io/20248637-fef6-4111-82b6-c3bf43c0155e/Images/Documentation/forwarding-the-app-logs-image-oc1wjtf9.jpg?sv=2026-02-06&spr=https&st=2026-11-10T16%3A56%3A28Z&se=2026-11-10T17%3A56%3A28Z&sr=c&sp=r&sig=5GmBjmNO61smloRJ0WQEpPNQypjtNCmK8%2FLYXnrW2EU%3D)