Applicable to End Users
WhatsApp Phone Capture, when active on your phone, periodically checks the server and forwards the application logs to the server for approval requests. This process is part of the app specification where individual user logs are forwarded to the server without user intervention. The organization administrator must authorize and activate forwarding individual logs to the server.
When you encounter an issue with WhatsApp Phone Capture, you can send logs from the app to Smarsh support. This topic describes the various ways in which you can send the logs to Smarsh support.
Application logs shared with Smarsh contain the following information:
Application version
Device OS
Transactional activities
Debug information
Application logs do not contain customer data, message content, and sensitive information. The debug information in the remotely requested and user-generated application logs are identical and used to investigate the problems reported.
During App Activation
You can send logs to Smarsh logs for issues that you encounter during activation. When you enter your phone number to activate your account, the following screen is displayed:
Tap OK.
Wait for 2 minutes on the following screen:
Tap Enable Send Logs.
Tap Next.
Share the logs through email or through a log delivery process.
From the App Settings
You can send logs to Smarsh support from the app.
iOS
Tap Settings > Help.
Do one of the following:
Tap Send logs to send the logs directly from the app.
Tap Send logs via Mail to send the logs to your Smarsh representative through an email.
Android
On the home screen, tap the hamburger icon.
Tap Settings > Help.
> 
Do one of the following:
Tap Send Logs to send the logs directly from the app.
Tap Send Logs via Mail to send the logs to your Smarsh representative through an email.
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