---
title: "App Fails to Install on an iOS Device"
slug: "app-fails-to-install-on-an-ios-device"
updated: 2025-09-15T10:49:43Z
published: 2025-09-15T10:49:43Z
canonical: "docs.smarsh.com/app-fails-to-install-on-an-ios-device"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.smarsh.com/llms.txt
> Use this file to discover all available pages before exploring further.

# App Fails to Install on an iOS Device

> **Applicable to End Users**

If you encounter the "Unable to Download App" message during download or "Unable to Install" message while installing the app on your iOS device, you might have an MDM profile installed on your phone.

To check if you have an MDM profile installed:

1. Open Settings in your iPhone.
2. Tap **General > Profile and Device management** (sometimes only **Profile**).
3. The **Management Profile** under **MOBILE DEVICE MANAGEMENT** is your MDM profile.
4. Contact your IT manager to have the MDM profile removed. ![](https://cdn.document360.io/20248637-fef6-4111-82b6-c3bf43c0155e/Images/Documentation/app-fails-to-install-on-an-ios-device-image-xixpypgb.jpg?sv=2026-02-06&spr=https&st=2026-11-10T16%3A38%3A40Z&se=2026-11-10T17%3A38%3A40Z&sr=c&sp=r&sig=OGW%2Bo9DLgqkzL%2BMbF3aBk%2FRNbh0kSC23FPA27Mp9%2Bs8%3D)

If you do not see the **Profile and Device management** option under **General** settings, it indicates that you do not have an MDM profile in your device.

![](https://cdn.document360.io/20248637-fef6-4111-82b6-c3bf43c0155e/Images/Documentation/app-fails-to-install-on-an-ios-device-image-n3qmnuxh.jpg?sv=2026-02-06&spr=https&st=2026-11-10T16%3A38%3A40Z&se=2026-11-10T17%3A38%3A40Z&sr=c&sp=r&sig=OGW%2Bo9DLgqkzL%2BMbF3aBk%2FRNbh0kSC23FPA27Mp9%2Bs8%3D)

In this scenario, verify that the UDID that was used to provision your account is still active. If you have switched phones, provide the UDID of your new iPhone to Smarsh for reprovisioning.