Applicable to Administrators
These settings impact all employees in the organization.
Forwarding Rules
Rules define how messages can be forwarded, and automatic replies can be sent. Each rule is a combination of a condition and an action.
The condition refers to the messages to be handled:
From where
Who is in the To or CC lines
Message subject or message text.
The action refers to what should be done with the message:
Forward it to someone
Reply with a specific text, etc.,
You can also enable or disable a specific rule by clicking on “Enable” or “Disable button. Use this option when you want to temporarily deactivate a rule without deleting it completely.
To set a rule:
Log in to the admin portal as an administrator.
Click Settings > Advanced Settings.
In the Forwarding tab, click Add to add a new rule.
Set the required parameters and click Save.