The Supervision module is an add-on to the platform and is designed as a full supervision and monitoring solution for companies with regulatory compliance obligations. Supervision enables proactive, automated message monitoring and review. Dashboards track team-based review, queues enable reviewers to quickly see their daily set of messages, track progress, and escalate messages that require further scrutiny.
Activating Supervision Module
To activate the Supervision module:
- Click Settings > Company Dashboard.
- From the Add-on Modules section, hover over Supervision and click Upgrade.
- Follow the prompts.
To create a Queue in Supervision, see:
Once the queues are created, you can enable or disable the Specific messages removed from a single queue remain in other queues check box as per your requirement to remove or keep messages from a Queue accordingly.
Supervisors can generate several reports specific to the module, including a Review Summary report that provides visibility into your reviewers' progress. For more information, see Supervision Reports.