The Chat Listing page allows you to view detailed information about individual chat conversations stored in the system.
To view a chat:
Navigate to the Chat Listing page.
Click the View Chat icon next to the desired chat record.
A side panel opens displaying the full chat transcript.
In the chat view panel, you can:
Browse the messages, replies, and timestamps.
View attachments, including images, videos, and other files.
Use the Search Inbox to search for specific keywords or content within the chat.