The Chat Listing page displays the following columns in the table:
View Chat: Opens the selected chat conversation for detailed viewing.
Date: Indicates the timestamp when the chat occurred.
Chat Name: Indicates the title or identifier of the chat session.
ChatRecord Id: Indicates a unique system-generated ID for the chat record.
Chat Type: Indicates the chat format, such as Channel, Group, or One-on-One.
Site Name: Indicates the location or site associated with the chat.
Participants: Indicates the list of all users who took part in the chat.
Agent: Indicates the user responsible for or who initiated the chat.
Extension: Indicates the originating extension for the chat message.
Actions (Icons): Provides quick access to options such as adding notes and downloading a chat conversation. The following options are displayed:
Direction: Indicates whether the chat is internal or external.
Has Attachment: Displays if the chat contains any attachments.
Notes: Allows you to add or view notes related to the chat.
Download: Enables you to download the chat conversation.
Is Archived: Displays if the chat is archived.
Each column in the data table can be sorted by clicking the respective column name. To filter a column, click the filter icon 
next to the column header.
Note
The default column filter option is Starts With, which helps users quickly narrow down results based on values that begin with the entered characters. This filter is applicable only to text-based columns. For non-text columns such as dates or durations, the default filter does not apply.