October 13, 2025
Added
The platform now supports Hindi, Polish, Japanese, Dutch, Korean, Swedish, and Ukrainian, enhancing accessibility for a global user base.
WhatsApp-specific call type icons have been added to the Call Listing page for clearer identification of communication channels.
Support for configuring Movius recording through a dedicated provision on the Site Management page.
Genesys Cloud Contact Center can be configured from a new provisioning page in Site Management.
A 2N column has been added to Extension Management. Extensions on secondary sites are correctly counted against the 2N recording license for Avaya, BT IP Trade, and MS Teams integrations.
QA Admins can create and share dashboard templates with all company users. Shared templates are marked with a distinct color, show the creator's name, and may be deleted by QA Admins.
A centralized Settings page has been added to the Analytics navigation bar, consolidating platform configurations and settings.
Custom sentiment labels are added for specific words or phrases in the Analytics Settings page. This improves sentiment detection in call transcripts with support for adding, editing, and deleting custom classification rules.
Changed/Enhanced Features
The platform has been updated to meet new accessibility requirements:
Improved color contrast for readability.
Support for resizable text up to 200% without loss of functionality.
Logical navigation order enabling complete keyboard-only navigation.
The reassignment workflow now includes dropdown selections for Platform Type and Site Name, making it easier to differentiate extensions belonging to similar sites.