Smarsh Call Recording and Analytics (CR&A) is a secure, cloud-based call recording and voice analytics platform that seamlessly integrates with unified communications (UC), IP-PBX, and telephony platforms. CR&A provides businesses with a scalable and compliant solution to capture, store, and analyze voice communications.
CR&A is designed to meet regulatory requirements and supports real-time call recording, quality assurance, voice analytics, and long-term cloud storage, all accessible through a secure web portal.
Key Features
Cloud-native recording: No on-premises hardware required for most environments.
Platform integration: Supports integration with major UC and IP-PBX systems including Microsoft Teams, Cisco, Zoom, and more.
Compliance ready: Adheres to regulations such as PCI-DSS, HIPAA, MiFID II, and more.
Scalable storage: Automatically stores recordings in the cloud with searchable access.
Advanced analytics: Includes speech analytics and AI-driven insights.
Secure access: Role-based permissions, encryption, and two-factor authentication.
How CR&A Works
At a high level, CR&A connects to your telephony system to record voice interactions and route them securely to the CR&A cloud, where they are indexed, stored, and made available for playback, reporting, and analysis via a secure login.