If a note added to a chat conversation is no longer relevant, you can easily delete it from the system. Deleting a note helps maintain accurate and up-to-date records for future reference.
Note
A note can be deleted within 15 minutes of its creation.
To delete a note:
On the Chat Listing page, locate the chat for which you want to delete the note.
Click the Notes icon.
In the Notes wizard, click the Delete icon.