Automated Evaluation Forms

An automated evaluation form allows you to streamline the quality assurance process by automatically scoring interactions based on predefined rules and configurations. Unlike manual evaluation forms, where each question entity is directly edited, automated evaluation forms are configured through a dedicated settings panel. This provides additional flexibility and options for customizing evaluation criteria, making it easier to maintain consistency and reduce manual effort in QA scoring.

The topics covered in this section are:

• Creating Automated Evaluation Form

• Using the Item Library

• Deleting Items from the Form

• Editing an Automated Evaluation Form

• Deleting Automated Evaluation Form